Terms and Conditions

Last Updated: 10 August 2026

Welcome to Pawfect Bag.

These Terms and Conditions govern your use of the Pawfect Bag website and your purchase of products through our online store. By accessing or using our website, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website.

1. Website Use

You may use the Pawfect Bag website for lawful purposes only.

You agree not to:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the security or operation of the website.
• Upload or transmit viruses, malware, or other harmful code.
• Use automated tools to access, scrape, or copy website content without permission.
• Use our website or content for unauthorised commercial purposes.

We reserve the right to restrict or suspend access to the website if these Terms are violated.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colours, and other information displayed on our website are accurate.

However, product images may appear slightly different depending on your device, monitor, or screen settings.

Product packaging, colours, designs, and other visual details may occasionally differ from images displayed on the website.

We reserve the right to update product information, descriptions, specifications, and images at any time.

3. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the product will remain available until your order has been successfully placed.

If a product becomes unavailable after you place an order, we may:

• Offer an alternative product;
• Provide an updated delivery timeframe; or
• Cancel the affected item and provide an appropriate refund.

4. Prices

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate.

If an obvious pricing error occurs, we reserve the right to correct the error and contact you before fulfilling the affected order.

If the corrected price is higher than the price originally displayed, you may choose to proceed with the purchase at the corrected price or cancel the order.

5. Promotions and Discount Codes

We may offer promotional codes, discounts, sales, or other special offers from time to time.

Unless otherwise stated:

• Promotional codes must be applied during checkout.
• Promotional offers cannot be exchanged for cash.
• Promotional codes may have expiration dates.
• Promotional offers may have specific eligibility requirements.
• Promotional codes cannot be combined unless expressly permitted.
• We reserve the right to modify or withdraw promotions at any time.

Additional terms may apply to individual promotions.

6. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation.

An order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable.
• There is an obvious pricing or product-information error.
• Payment cannot be processed.
• We suspect fraudulent or unauthorised activity.
• Technical problems have affected the order.
• We are unable to fulfil the order for another legitimate reason.

If payment has already been taken for an order that we cancel, an appropriate refund will be provided.

7. Payment

Payment must be made using one of the payment methods available during checkout.

Payments may be processed through third-party payment providers.

We do not intentionally store complete payment card information on our own systems.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We may perform reasonable payment and fraud-prevention checks before processing an order.

8. Order Information

You are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes:

• Name;
• Delivery address;
• Email address;
• Telephone number; and
• Other information required to process your order.

If you provide incorrect information, delivery or order-processing delays may occur.

If you notice an error after placing an order, you should contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or dispatch.

9. Shipping and Delivery

We aim to dispatch orders within the estimated timeframe shown on our website.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Courier delays;
• Severe weather;
• Public holidays;
• High order volumes;
• Customs delays;
• Transportation disruptions;
• Incorrect delivery information; or
• Other unforeseen circumstances.

Once an order has been dispatched, delivery may be handled by an independent courier or shipping provider.

10. International Delivery

Where international delivery is available, additional costs may apply.

Depending on the destination, you may be responsible for:

• Import duties;
• Customs charges;
• Local taxes;
• Customs clearance fees; and
• Other charges imposed by the destination country.

Customers are responsible for ensuring that their orders comply with applicable import and customs requirements.

11. Returns and Refunds

We want our customers to have a positive experience when purchasing from Pawfect Bag.

Where applicable, customers may have statutory rights to return or cancel eligible purchases under applicable consumer protection laws.

Returned products should generally be:

• Unused;
• In their original condition;
• In suitable packaging; and
• Accompanied by relevant order information.

Certain products may not be eligible for return where permitted by applicable law, including personalised or specially manufactured products.

Our return and refund procedures may vary depending on the product and circumstances of the return.

12. Damaged, Faulty, or Incorrect Products

If you receive a product that is damaged, faulty, incorrect, or materially different from the product you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to help investigate the issue.

Depending on the circumstances and applicable law, we may provide:

• A replacement;
• A refund;
• A partial refund; or
• Another appropriate solution.

Nothing in these Terms limits your statutory consumer rights.

13. Refunds

Approved refunds will generally be issued using the original payment method where reasonably possible.

The time required for a refund to appear in your account may depend on your bank or payment provider.

We are not responsible for delays caused by third-party financial institutions after a refund has been processed by us.

14. Wholesale and Business Orders

Pawfect Bag may offer products or services to retailers, businesses, organisations, or wholesale customers.

Wholesale orders may be subject to separate:

• Pricing;
• Minimum order quantities;
• Payment terms;
• Delivery arrangements;
• Product availability; and
• Commercial conditions.

A wholesale enquiry does not create a binding agreement.

Specific wholesale arrangements may be confirmed separately between the relevant parties.

15. Intellectual Property

All content displayed on the Pawfect Bag website, unless otherwise stated, is owned by or licensed to Pawfect Bag.

This may include:

• Logos;
• Brand names;
• Product photographs;
• Product images;
• Graphics;
• Text;
• Product descriptions;
• Videos;
• Website layouts;
• Designs;
• Icons; and
• Other website content.

You may view and use the website for personal and legitimate purchasing purposes.

You must not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior permission, except where permitted by law.

16. Reviews and User Content

If you submit a product review, photograph, testimonial, comment, or other content to Pawfect Bag, you confirm that you have the right to submit that content.

You must not submit content that:

• Is unlawful;
• Is fraudulent or misleading;
• Infringes another person’s rights;
• Contains harmful or malicious software;
• Is abusive, threatening, or defamatory; or
• Violates applicable laws.

By submitting content for publication, you grant Pawfect Bag permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms.

17. Website Availability

We aim to maintain a reliable and secure website.

However, we do not guarantee that the website will always be:

• Available;
• Uninterrupted;
• Error-free;
• Completely secure; or
• Free from technical problems.

We may temporarily suspend website access for maintenance, updates, security improvements, technical repairs, or other operational reasons.

18. Third-Party Services

Our website may use third-party services for purposes such as:

• Payment processing;
• Shipping and delivery;
• Website hosting;
• Analytics;
• Marketing;
• Security; and
• Other website functionality.

Third-party services may operate under their own terms and privacy policies.

Pawfect Bag is not responsible for the independent practices, availability, or policies of third-party services that we do not control.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

To the extent permitted by law, Pawfect Bag will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms affects any statutory rights or protections that cannot legally be excluded or limited.

20. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters;
• Severe weather;
• Fire;
• Flood;
• War;
• Government restrictions;
• Industrial disputes;
• Transportation disruption;
• Internet or telecommunications failures;
• Supplier disruptions;
• Cybersecurity incidents; or
• Other unforeseen events beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimise the effect of such events.

21. Privacy

Your use of the Pawfect Bag website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy for further information about how your information is handled.

22. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

• Changes to our products;
• Changes to our services;
• Changes to our website;
• Changes to our business practices;
• Changes to applicable laws; or
• Other operational requirements.

The latest version will always be published on this page.

Your continued use of the website after updated Terms are published may constitute acceptance of the updated Terms, where permitted by applicable law.

23. Governing Law

These Terms shall be governed by the applicable laws of the jurisdiction in which Pawfect Bag operates, subject to any mandatory consumer protection laws that apply to you.

Nothing in these Terms is intended to remove or restrict any legal rights that cannot lawfully be excluded.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

25. No Waiver

If we do not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.

26. Entire Agreement

These Terms, together with our Privacy Policy and any other policies published on the Pawfect Bag website, constitute the terms governing your use of our website and purchases made through it.

27. Contact and Support

For questions regarding orders, products, returns, shipping, or other matters, please use the contact or support options made available on the Pawfect Bag website.

We will make reasonable efforts to assist customers and resolve issues fairly and efficiently.

Last Updated: 10 August 2026